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Voiland College of Engineering and Architecture Engineering and Technology Management

Support and Resources

Technical Support

Blackboard

Blackboard is at learn.wsu.edu; log in with your WSU NID and password.

If you run into a problem with Blackboard, please contact Tech Support at 509-335-4320 (direct) or toll-free 800-222-4978 (select “1”), or send email to wsuonline.support@wsu.edu for a response within 24 hours. Other resources, such as a list of tutorial videos, are on the Global Campus Blackboard Learn page.

CougTech

CougTech offers technical assistance for students, faculty and staff via online, phone, email, and walk-in. Need assistance with your wireless or your Network ID password? Visit their website or contact them at 509-335-4357 or cougtech@wsu.edu.

IT Support for Online Students

For immediate assistance Monday – Friday, 8 am to 5 pm (Pacific time)
Call WSU Online toll-free at 800-608-3839 and a technical support or student services staff person will attempt to solve your problem or direct your help request to the appropriate person. Staff are NOT able to answer questions about course content or procedures (e.g., assignments, grades).

For immediate assistance at all other times
Call toll-free (866) 588-3191. Technical support staff are available whenever the WSU Online office is closed.

Reporting non-urgent technical problems
If you experience technical problems that are not concerning an urgent matter, please report them and request help by submitting a support request to helpdesk@wsu.edu.

WSU Web Conferencing

Learn more at webconf.wsu.edu.

Student Resources

ASWSU Global

All ETM students are automatically members of the Associated Students of Washington State University Global Campus (ASWSU Global).
» Visit ASWSU Global’s list of services for online students.

Cougar Card

The CougarCard is your official University ID. You can use it for everything from access to athletic events to purchasing books from The Bookie. You can even link it to your debit card by upgrading to CougarCard Maxx.
» Order your CougarCard.

eTutoring Online Services

WSU has an online writing tutorial program available to its students through eTutoring.org. eTutoring also offers tutoring help in math, statistics, accounting, and biology.
» Learn more.

Library Support

Services available include access to over 3.5 million books, journals, documents, microforms, newspapers, indexes, and full-text database; reference assistance; borrowing WSU-owned books and other circulating materials; and photocopies of non-circulating materials. Distance students can request assistance with research projects by calling: 1-800-435-5832 or emailing lib.reference@wsu.edu.
» Explore WSU Global Campus Library Services.

Military Affairs

The Veterans and Military Affairs Committee is dedicated to providing services for active duty, military veterans, and their families, who selflessly devote their lives to protect and serve our country. Various services and support will be made available. Please contact the chair, Kelsea Holbrook, in order to inquire about the benefits or become a member of this committee. Kelsea can be reached at kelsea.holbrook@email.wsu.edu.

Writing Center

Online student writing support is available from WSU’s Graduate and Professional Writing Center. Assistance is provided to help students revise and proofread their work.
» Learn more.

Copyright Office

Visit https://ucomm.wsu.edu/wsu-copyright-policy/ if you have any questions regarding WSU’s copyright policies.