Quality management uses tools and techniques that ensure products are manufactured without defects with the goal of meeting industry and government standards. Six Sigma is one of the most respected and widely accepted methodologies in quality management and improvement worldwide. Six Sigma utilizes the DMAIC (Define, Measure, Analyze, Improve, Control) problem solving framework to improve system quality. Foundational concepts have much in common with Total Quality Management and ISO 9000, including cross-functional product design, process management, supplier quality management, customer involvement, information and feedback, committed leadership, strategic planning, cross-functional training, and employee involvement. A quality management system maintains the integrity of a company’s products to meet the expectations of the customer. Quality management encompasses a toolset that includes fundamental descriptive statistics as well as sophisticated statistical design of experiments.
Students must successfully complete four courses (12 credit hours).
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